Hire a remote Account Manager

Mid–senior operators who own retention → expansion → relationship health, not check-in theater.

• Account planning — QBR agendas tied to outcomes, not slide decks of usage.
• Retention & risk detection — Churn signals caught early with a clear save plan.
• Expansion & upsell — Whitespace mapped; asks timed to value delivered.
• Cross-functional escalation — Product/support tickets that actually get resolved.
• Commercial hygiene — Contracts, renewals, and CRM that finance can trust.
• Executive communication — Sponsor updates that protect and grow the account.

How we vet before shortlist:

• Account / case review — Real retention or expansion outcomes, not relationship fluff.
• Account exercise — Can they diagnose risk and name the save/expand plan?
• References — Confirmed delivery with CS/sales leaders or founders.
• Renewal under pressure — Clear plan when churn risk or competitor appears.
• Founder-ready communication — Health + revenue next steps, not check-in theater.