Hire a remote Customer Success Manager
Mid–senior Customer Success Managers, sourced and vetted for you. Fixed $3,900 fee, shortlist in weeks, 90-day replacement guarantee.
Fixed $3,900
Shortlist in weeks
90-day replacement
Skills we screen for in a Customer Success Manager
What we screen
Mid–senior operators who own onboarding → retention → expansion, not check-in theater.
- Onboarding & time-to-value — Plans that get customers to first win fast.
- Health scores & risk detection — Churn signals caught early with a clear save plan.
- QBR & expansion motions — Whitespace mapped; asks timed to value delivered.
- Cross-functional escalation — Product/support issues that actually get resolved.
- Playbooks & CSM tooling — HubSpot/Gainsight/etc. hygiene that scales the book.
- NPS / CSAT with action — Feedback loops that change the product, not vanity scores.
How we vet
How we vet before shortlist:
- CS / case review — Real retention or expansion outcomes, not relationship fluff.
- Account exercise — Can they diagnose risk and name the save/expand plan?
- References — Confirmed delivery with CS leads or founders.
- Renewal under pressure — Clear plan when churn risk or competitor appears.
- Founder-ready communication — Health + revenue next steps, not check-in theater.
Sample shortlist for this role
Real mid–senior profiles from our bench. Fixed $3,900 fee per hire — not a % of salary.
Denis
★★ Middle
Typical monthly range
$2,500-$3,000
Kateryna
★★★ Senior
Typical monthly range
$3,000-$3,500
Andrei
★★★ Senior
Typical monthly range
$3,000-$3,500
How It Works?
Fixed $3,900 per completed hire — $1,450 kickoff to start the search, $2,450 when you hire. Not a percentage of salary.
1
Setup & Alignment
We lock the brief and kick off the search.
2
Active Recruiting
A dedicated recruiter works your role every day.
3
Hire & Guarantee
You hire when you’re ready. We stand behind the placement.
FAQs
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