Who is the Client and what he was looking for?
Our Client is an international Market Research Company based in US that is doing market research projects in Fast Moving Consumer Goods (FMCG) category. This company provides market intelligence data and other relevant information about FMCG industry that their customers need.
The Client was looking for a Customer Support Representative who could work to support their Business Development team by managing current customer accounts and answering their inquiries.
Our customer is a global firm and most of their team is working remotely, so they were well aware of the benefits of remote employees. Remote staff is their competitive edge. So our client hired us to find a ridiculously talented Customer Support Representative from Ukraine.
Whom did they hire?
We sourced and interviewed 9 candidates. Our Talent Acquisition Manager identified 3 best potential candidates and introduced them to the client who interviewed them. The client chose to hire Daria.
Daria is now a full-time Customer Support Representative who is responsible for:
- Answering phone calls and emails of current customers.
- Managing monthly payments, calling customers with payments on hold or failed orders.
- Updating CRM with new customer data
Daria was the most ideal candidate backed by two years of Customer Support experience. Before this Daria was working as a Customer Support Specialist in an eCommerce company. She is fluent in English and has excellent communication skills and attention to detail. She was a perfect candidate for this position.
What is the salary?
Daria is a full-time employee for €1000 per month.
Looking to hire someone like this?
If you need to hire an experienced Customer Support Representative to support your business, reach out to us at RemotelyTalents.
RemotelyTalents is a headhunting agency for remote staff from Ukraine. We can help you to find your remote talent like customer support, social media management, sales development representatives, creatives, operations... You name it.
Fill out this form and our Talent Acquisition Manager will contact you within 24 hours.